Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about our collection, shipping, and care — so you can collect with confidence.
Authenticity & Sourcing
How do I know these are authentic Japanese ceramics?
We carefully source our pieces directly from Japan and verify authenticity through traditional craftsmanship details such as materials, glaze techniques, kiln marks, age characteristics, and provenance when available. Each listing includes clear photos and descriptions so buyers can confidently identify genuine Japanese ceramics.
Do you provide certificates of authenticity?
Not all vintage or antique Japanese ceramics come with official certificates, but we provide detailed provenance, expert descriptions, and high-resolution photos to support authenticity. When original documentation or artist marks are available, they are always included and clearly noted in the listing.
Where are your ceramics sourced from?
Our ceramics are carefully sourced from Japan, primarily from traditional kiln regions such as Kutani, Arita, and other historic pottery areas. Each piece is hand-selected from Japanese artisans, estates, and vintage collections for its authenticity, craftsmanship, and cultural value.
Can you tell me about the artist or kiln?
When known, we share detailed information about the artist or kiln, including region, period, and stylistic characteristics. For vintage pieces where the maker is unknown, we carefully attribute the work based on materials, techniques, marks, and historical context common to traditional Japanese kilns.
Are your ceramics handmade by Japanese artisans?
Yes. Every piece in our collection is handmade by Japanese artisans, reflecting centuries of craft tradition.
Do you sell antique or vintage Japanese ceramics?
Yes, we specialize in vintage Japanese ceramics, carefully curated for their craftsmanship, history, and character. When an item qualifies as antique, this is clearly stated in the product description for full transparency.
What types of Japanese ceramics do you sell?
Our collection spans Kutani, Bizen, Arita, and Satsuma wares — each tradition distinct in technique, glaze, and aesthetic character.
What's the difference between Kutani and Arita ceramics?
Kutani ceramics are known for their bold, colorful overglaze painting and decorative, artistic style, while Arita ceramics are typically more refined and elegant, featuring delicate blue-and-white designs and a focus on fine porcelain craftsmanship.
What's your curation process?
Our curation process combines on-the-ground sourcing through trusted Japanese antique markets and dealers with careful evaluation of authenticity, condition, craftsmanship, and aesthetic value. Each piece is selected to reflect true Japanese artistry while offering exceptional value to collectors and design-focused buyers.
Do you visit the artisans in Japan?
While we do not personally visit every artisan, Chikoyaki sources pieces through a trusted network of Japanese dealers, antique markets, and traditional craft channels across Japan. Each item is carefully selected for authenticity, quality, and cultural value before being offered in our collection.
Shipping & Fragile Items
How are fragile items packaged?
Fragile items are carefully wrapped with multiple layers of protective materials and securely packed to minimize movement during transit. We use reinforced packaging and proven shipping methods to ensure safe international delivery.
Do you ship internationally?
Yes. We ship worldwide to the US, EU, UK, Canada, Australia, New Zealand, Singapore, and Vietnam. Duties and taxes are included at checkout for transparent pricing — no surprise fees at delivery. Shipping typically takes 7–14 business days with tracking and full insurance included.
Do you offer express shipping?
Yes, we offer express shipping worldwide. Choose from Express (5–7 business days) or Premium Express (3–5 business days) at checkout. All shipments are fully insured and carefully packaged. Tracking information is provided for every order.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $250 USD to most international destinations. For orders below this threshold, shipping costs are calculated at checkout based on your location and selected shipping method.
Do you ship to my country?
Yes, we offer worldwide shipping to most countries. Shipping availability, delivery times, and any applicable customs fees may vary by destination, and details are provided at checkout or upon request.
Can I track my international order?
Yes, all international orders include a tracking number, allowing you to follow your shipment from dispatch to delivery. Tracking details are provided once your order has been shipped.
Customs & Duties
What are the customs and duty fees?
Customs duties and import taxes are determined by the destination country and are the buyer's responsibility. Any applicable fees are typically collected by local customs or the delivery carrier upon arrival.
Do prices include VAT or GST for my country?
Prices may include VAT or GST where required by local regulations, which will be clearly shown at checkout if applicable. Any additional taxes or duties not collected at checkout are determined by the destination country and may be charged upon delivery.
Why are prices different in different currencies?
Prices may vary between currencies due to exchange rate fluctuations, local taxes, and platform currency conversion rules. The final price shown at checkout reflects the most accurate amount for your selected currency and location.
Returns & Damage
What happens if my ceramic arrives damaged?
In the rare event that your ceramic arrives damaged, please contact us within 48 hours with clear photos of the item and packaging. We will review the case promptly and work with you on a suitable solution, including replacement or refund when applicable.
Payment & Pricing
What payment methods do you accept?
We accept all major payment methods including credit and debit cards, PayPal, Apple Pay, Google Pay, and other local options available at checkout.
Do you offer payment plans for expensive pieces?
Yes. For eligible orders, we support secure installment and payment plan options offered directly at checkout, depending on your country and payment provider.
Do you have active discount codes or promotions?
While we occasionally offer special promotions during select periods, our pricing reflects the exceptional quality and artisan craftsmanship of each piece. Subscribe to our newsletter to be notified of upcoming offers or exclusive access to new collections.
Care & Display
How do I care for Japanese ceramics?
Gently hand wash with mild soap and lukewarm water, and dry with a soft cloth. Avoid dishwashers, microwaves, and sudden temperature changes — especially for vintage or antique pieces.
Are these dishwasher or microwave safe?
Most vintage Japanese ceramics are not dishwasher or microwave safe due to age, delicate glazes, and traditional materials. We recommend gentle hand washing and using them for display or light ceremonial purposes unless otherwise specified in the listing.
How do I clean delicate ceramic pieces?
Clean delicate ceramic pieces by gently hand washing with lukewarm water and mild soap, using a soft cloth or sponge. Avoid abrasive cleaners, soaking for long periods, and sudden temperature changes to protect the glaze and surface.
Can I use these ceramics for food or tea ceremony?
Some of our Japanese ceramics were originally made for functional use, including tea ceremonies; however, due to their vintage or antique nature, we recommend using them primarily for display or ceremonial purposes unless food safety is clearly stated in the listing description.
How should I display Japanese scrolls and art objects?
Display Japanese scrolls and art objects in a clean, dry space away from direct sunlight, heat, and humidity to preserve their colors and materials. Traditional hanging or rotating seasonal display is recommended to maintain their condition and cultural authenticity.
About Chikoyaki
What makes Chikoyaki different?
Chikoyaki stands out for offering authentic Japanese art and ceramics at highly competitive prices, sourced directly through our trusted network across traditional antique markets and vintage fairs throughout Japan. Every piece is genuinely one of a kind.
Why should I buy from Chikoyaki?
You should buy from Chikoyaki for our competitive pricing and guaranteed authentic Japanese art and ceramics, sourced directly from Japan's traditional antique and vintage markets. From time to time, customers also discover rare collectible treasures offered at exceptional value.
Do you have retail store locations?
Chikoyaki operates primarily as an online boutique. We ship worldwide and occasionally participate in select curated art and craft events. Follow us on social media or subscribe to our newsletter to be notified of upcoming events in your area.
How can I contact customer service?
Email us at shopify@chikoyaki.com. Business hours are Monday–Friday, 9 AM–6 PM Vietnam time (GMT+7), with a typical response time of 1–2 hours. Please include your order number for order-related inquiries.
Wholesale & Trade
Do you offer bulk or wholesale orders?
Yes, we welcome wholesale and bulk orders for qualified businesses including galleries, retailers, interior designers, and hospitality projects. Please contact us with your business details to discuss wholesale terms.
Do you work with interior designers?
Yes, we work with interior designers, stylists, and collectors to source authentic Japanese ceramics and art for residential and commercial projects. Please contact us with your project details.
Can I order custom quantities for a hotel or restaurant project?
Yes, for hotel, restaurant, or hospitality projects, we can assist with custom quantities or coordinated sets depending on availability. Please contact us with your project requirements, timeline, and location.
What are your wholesale terms?
Most of our Japanese ceramics and art pieces are one-of-a-kind or limited vintage items. For select bulk or gallery inquiries, please contact us directly to discuss availability and custom terms.
Still have a question? We're happy to help. Contact us and we'll respond within 1–2 hours during business hours.
