🌏 Chikoyaki Japanese Pottery & Art
Last updated: October 2025
At CHIKOYAKI, we deeply appreciate your trust in our handcrafted Japanese pottery and traditional Kakemono scrolls.
Every order is prepared and shipped with great care - from our workshop in Vietnam to collectors and art lovers around the world.
1. Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Because many of our pieces are handcrafted or vintage originals, certain items may require additional preparation or customized packaging time.
During high order volumes, shipping may take a few extra days.
We will notify you immediately by email if significant delays occur.
2. Shipping Origin
All packages are shipped directly from Hanoi, Vietnam.
We partner with reliable international couriers to ensure safe and timely delivery:
DHL Express
UPS / FedEx
EMS Vietnam Post (standard service)
Each parcel includes tracking information and optional insurance for fragile art pieces.
3. Shipping Rates & Estimated Delivery
“Enjoy Free Shipping over $250”
Shipping costs are calculated at checkout based on destination, package weight, and dimensions.
Domestic Shipping (Vietnam)
International Shipping (US, EU, UK, Canada & Worldwide)
Shipping Confirmation
You will receive a shipping confirmation email with tracking information once your order ships.
Customs & Import Duties
International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in our shipping rates.
Lost or Damaged Packages
Please contact us immediately if your package arrives damaged or goes missing. We'll work with you to resolve the issue.
Questions?
Contact us at shopify@chikoyaki.com for shipping inquiries.
| Destination | Estimated Delivery Time | Carrier Options |
|---|---|---|
| United States | 7–14 business days | DHL / UPS / FedEx |
| Japan | 5–10 business days | EMS / DHL |
| Europe (EU & UK) | 10–18 business days | DHL / UPS |
| Australia & Asia-Pacific | 7–12 business days | EMS / DHL |
Please note: Delivery times may vary depending on customs clearance or local postal service conditions.
4. Taxes & International Customs
Tax Policy
Sales Tax Collection
We are required by law to collect sales tax on orders shipped to certain jurisdictions. The tax amount charged on your order depends on various factors including the products purchased, shipping destination, and local tax rates.
4.1 We ship to customers in the United States, United Kingdom, and European Union All applicable customs duties, import taxes, and fees are calculated and collected at checkout for a seamless delivery experience.
What's Included in Your Order Total:
Important Note: Duties and import taxes are estimates based on the information available at the time of purchase. In rare cases, additional fees may apply if product information (such as HS codes or country of origin) is inaccurate. We strive to ensure all product data is correct to avoid any discrepancies.
Tax Exemptions
If you are tax-exempt, please contact us before placing your order with valid tax exemption documentation. We will review and apply exemptions where legally permitted.
Questions About Taxes?
For specific questions about taxes on your order, please contact us at shopify@chikoyaki.com with your order number.
Shipping Carriers: We partner with trusted carriers including DHL Express, UPS, and FedEx to ensure reliable international delivery with full tracking capabilities.
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4.2 Others - Delivery Duty Unpaid (DDU).
(Applies to all countries outside the United States, European Union, and United Kingdom)
Import Duties & Taxes Not Included
Customer Responsibility
If your country applies customs duties or import taxes, these charges-when applicable-will be collected by your local customs authority or the courier upon delivery.
All such fees are the customer’s responsibility.
Customs Requirements
Import regulations vary from country to country.
We strongly recommend checking with your local customs office for accurate information regarding duties, taxes, and clearance procedures before placing an order.
5. Packaging & Handling
Each pottery or art piece is professionally packed with multiple layers of bubble wrap and protective materials to ensure safe transport.
Every item is handled as a collector’s artwork, with individual boxes for scrolls and ceramic pieces.
If your order arrives damaged, please contact us within 48 hours of receipt with photos of the product and packaging.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email containing tracking information.
You can track your parcel directly via the courier’s website or through your Shopify order page.
7. Lost or Damaged Parcels
We are not responsible for parcels lost due to incorrect shipping addresses provided by the customer.
However, if your package is lost or damaged during transit, please contact us immediately.
We will assist you in filing a claim with the carrier and, when eligible, offer a replacement or refund.
8. Contact Us
If you have any questions about shipping, customs, or packaging, please reach out:
📧 shopify@chikoyaki.com
🌐 https://chikoyaki.com/
Enjoy cost-free global shipping on orders $250+. Orders below $250: flat $35 shipping fee